Return Policy

Our no-risk, unconditional 30-Day Money Back Guarantee allows you ample time to see if your investment in your health is doing the job you expect and deserve. If, after trying the product within this time frame, you are not completely satisfied, you may return the product for a refund of the purchase price (minus shipping & handling). Please note:

  • We do not charge restocking fees
  • It is the customer's responsibility to pay for return shipping
  • You have 30 days from the date of delivery to return an item
  • The DonJoy Defiance Custom Knee Brace does not qualify for the 30 Day Money Back Guarantee because it is custom made
  • It can take up to 2 weeks to process your refund from the time your return arrives at our warehouse

How to Return an Item

Please contact customer service at or by calling 800-553-6019 and provide the following details: order number, email address, phone number and the reason for the return

Question about exchanges? We do not offer exchanges. Please return the item you have purchased and place a new order. For more information, Click Here

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