Return Policy

Our no-risk, unconditional 30-Day Money Back Guarantee allows you ample time to see if your investment in your health is doing the job you expect and deserve. If, after trying the product within this time frame, you are not completely satisfied, you may return the product for a refund of the purchase price (minus shipping & handling). Please note:

  • We do not charge restocking fees
  • It is the customer's responsibility to pay for return shipping
  • You have 30 days from the date of delivery to return an item
  • The DonJoy Defiance Custom Knee Brace does not qualify for the 30 Day Money Back Guarantee because it is custom made

How to Return an Item

Enter your order information below to retrieve your order status. Once you submit your information, scroll to the bottom and click on "Start Your Return". Your order # begins with 100.

Question about exchanges? We do not offer exchanges. Please return the item you have purchased and place a new order. For more information, Click Here
Phone: 800 553 6019
Canada: 1 866 866 5031
Puerto Rico: 1 760 734 4770
Fax: 1 760 300 3860

Hours Available:
M-F 7am PST - 5pm PST

1325 Sycamore Ave. Suite B
Vista, CA 92081


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