Exchanges

Step 1.

Return the original order/item for a refund.

Send an email to Returns@BetterBraces.com with the following information.

  • A. Your order # (begins with 1000)
  • B. Your name, address, phone number
  • C. The item(s) and quantity you are returning. Please include item or SKU or product number(s)
  • D. The reason(s) for your return.

We will respond within 1-2 business days via email (phone call if no email address on file) with your Return Authorization (RA) #. You’ll be given detailed instructions of where to send your package and reminding you to write your RA# on the outside of your box. It is recommended that you send your return package insured with a service that provides a tracking # as we need to be able to locate your package in the event of a shipping error. If we are unable to locate your return, we are unable to issue a refund.

Step 2.

Place a new order for the new item(s) you want.

You can place your new order at any time during the returns process here on the website or call 800-553-6019 to order through a customer service representative.

Click here to initiate the return process

phone
Phone: 800 553 6019
Canada: 1 866 866 5031
Puerto Rico: 1 760 734 4770
Fax: 1 760 300 3860

Hours Available:
M-F 7am PST - 5pm PST
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