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Exchanging item(s) is a two-step process and handled as two separate orders. Below are the steps to process an exchange:
Step 1. Return the original order/item for a refund.
Send an email to Returns@BetterBraces.com with the following information. Click here to initiate the return process.
A. Your order # (begins with 1000)
B. Your name, address, phone number
C. The item(s) and quantity you are returning. Please include item or SKU or product number(s)
D. The reason(s) for your return.
We will respond within 1-2 business days via email (phone call if no email address on file) with your Return Authorization (RA) #. You’ll be given detailed instructions of where to send your package and reminding you to write your RA# on the outside of your box. It is recommended that you send your return package insured with a service that provides a tracking # as we need to be able to locate your package in the event of a shipping error. If we are unable to locate your return, we are unable to issue a refund.
Once we have received and processed your return we will provide a refund via your original form of payment. You will be notified via email of this credit if we have your email address on file. Please note: We cannot refund shipping charges or return postage. It can take 2-3 weeks from the time we receive your item at our return facility to process your credit.
Step 2. Place a new order for the new item(s) you want.
You can place your new order at any time during the returns process here on the website or call 800-553-6019 to order through a customer service representative.
Need to make a return? Click Here