DonJoy Iceman Continuous Cold Therapy Unit

Questions on DonJoy Iceman Continuous Cold Therapy Unit

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• From marcus yarbrough at 6/28/10 8:55 AM
  • How long is the warranty on this product ?
  • The DonJoy Iceman has a 6month warranty.
• From linda merkling at 12/7/10 4:52 PM
  • How do you attach the pad to the knee after knee surgury? I do not have the instruction booklet.
  • Please check your email address. I have sent the product instructions to you.
• From Mary Doyle at 12/12/10 8:01 AM
  • I have lost the cord to the Don Joy Cold Therapy Unit? Where could I get a new cord?
  • This replacement part can be found here:
    
    DonJoy Iceman/Aircast IC CryoCuff Power Supply
    http://www.betterbraces.com/donjoy-iceman-power-supply
• From Mary Doyle at 12/12/10 8:01 AM
  • I have lost the cord to the Don Joy Cold Therapy Unit? Where could I get a new cord?
  • The DonJoy Iceman Power Supply can be found here:
    
    http://www.betterbraces.com/donjoy-iceman-power-supply
• From Lynn at 12/13/10 7:22 AM
  • Do you sell storage/carrying cases for the Iceman Model 1100?
  • Hello Lynn,
    
    I do apologize, but nothing like this is currently made by DonJoy.
• From Gary at 1/19/11 9:01 AM
  • I was just discharged from rehab after double knee replacement and during my stay I used your Iceman unit and loved it. I'm placing an order before 2:00 today but I can't find the tee hose adapter under accessories. I really liked the ability to ice both knees at once so please tell me how to order this adapter.
  • Hello Gary,
    
    This item can be found here: http://www.betterbraces.com/donjoy-iceman-dual-pad-connector
    
    If you indicate that you'd like to order one on you cover page, I'll add it to your cold therapy order.
• From Linda at 1/27/11 8:37 PM
  • I already have a dj ortho Iceman cold therapy unit and just need to buy the pad for the ankle. Do you have pads that fit this type of unit?
  • Hello Linda,
    
    You can find the individual pads we carry by following this link:
    
    Iceman:
    http://www.betterbraces.com/catalogsearch/result?q=iceman&x=0&y=0
• From Mar at 2/2/11 7:54 PM
  • I had a bi-lateral knee surgery and used this machine in the hospital. They had a "Y" connection, is that available? They gave me the pads for both knees.
    
    Does Medicare accept this if a doctor prescribes this ice machine?
    
    Thank you
    
  • Hello Mar,
    
    The DonJoy Iceman Dual Pad Connector can be found here:
    
    http://www.betterbraces.com/donjoy-iceman-dual-pad-connector
    
    At this time we do not bill insurance carriers.
• From Sandra T at 6/10/11 7:22 PM
  • How do I empty the water from the cold pad that wraps the shoulder for storage?
  • When draining the pad, you must first unplug the motor, then leaving the pad connected to the cooler hose, lift the pad up above the cooler and the water will drain out by gravity. Once you get as much water out as possible, make for sure that you dry the cooler out completely and then store it in the house. Be sure not to put in anywhere that will be a dark moist environment, i.e. garage, attic, basement, etc. this will promot mold growth and any water that was unable to be drained in the cooler or pad. When you want to bring it back out for another treatment, makd for sure that you clean it. Fill the cooler to the water line with room temperature water, and then put in a few squirts of anti-bacterial soap. hook the pad up to the cooler, and turn the motor on for a few minutes. Then drain the pad and cooler and fill with ice and water for the next treatment.
• From Ray at 7/22/11 6:44 PM
  • Is there any NOISE factor involved when running the Cold Therapy Unit?
  • You should hear a quiet hum from the motor of the Iceman.
• From Barbara at 8/16/11 5:12 PM
  • I need the pad the one I have has a pin hole in it do I need a prescription for just the pad? Where can I buy it?
    Thanks you
  • You don't need a prescription, just call us at 800-553-6019 to place your order.
• From Bill at 10/13/11 3:13 PM
  • Which attachment works the best for neck and shoulders? Is it large enough to cover my neck and both shoulders all at once? Thanks
  • Shoulder 11-1334-9-00000 would accommadate your needs.
• From Steve at 12/24/11 6:31 PM
  • I took this unit home following ankle surgery. The two connection to the pad hose connectors is arduous and appears to be poorly designed. Any ideas?
  • Hi Steve,
    
    If you have questions about proper usage of the product please call 1-800-553-6019.
    
    Have a nice day.
• From SusanGaasland at 3/28/12 11:35 AM
  • I am having shoulder surgery next week and a friend recommended this product. However, I will not see my doctor again until just before the surgery and would like to be sure I have received the unit prior to surgery. Can it be purchased without a prescription?
  • 
    Unfortunately, we do not sell it without a prescription. You or your doctor can print out the ordering/prescription form from our website if that helps though. Your doctor might be able to fax the signature to you.
• From Dave PT at 11/22/12 9:51 AM
  • What is the voltage and amperage of the power supply to the iceman?
  • Hello, Dave -
    
    It is 8.5 V and 900 mA.
    
    Thanks and have a great day!

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