Customer Service - Returns

Quite simply, we want your purchase to work for you. Our no-risk, unconditional 90-Day Money-Back Guarantee allows you ample time to see if your investment in your health is doing the job you expect and deserve. If, after trying the product within this time frame, you are not completely satisfied, you may exchange the item or return the product for a refund of the full purchase price (minus shipping & handling).

Our Low Price Guarantee: Quick and Simple

If you happen to find a lower price anywhere on an identical item, just show us the price and we will match it! We will also offer you Free Shipping on your next order.

BetterBraces.com works hard to bring you low prices. If you have found a better price for this item, at another authorized dealer, we will match it -

Guaranteed! In order for us to match the price please email a link of the competitor's website to customerservice@betterbraces.com and we'll confirm their price is lower. We'll then contact you with further instructions. This is not an automated process, but we will respond as quickly as possible. If you need a more immediate response, please call 1-800-553-6019.

Price Match Guarantee Terms and Conditions.

This guarantee does not apply to shipping charges. If the competitor limits quantities we reserve the right to do so as well, and if the offer is footnoted by "while supplies last", we reserve the right to confirm that the competitor still has the item in stock. Our Price Match Guarantee does not apply to competitor's bonus offers, Ebay auctions, free offers, auction websites, non-retail(wholesale) websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction.

Internet competitor offers must include shipping and handling charges as the basis for comparison. Additionally, we must be able to verify that it is the exact same product in brand-new condition.

Price match guarantee does not apply to non web-based stores.

Price matching is subject to providing proof of the manufacturer's part number and availability of the product. (i.e., current dated advertisement, register receipt, copy of webpage or catalog page) of a lower price, plus your original receipt to claim your refund for previous purchases. The terms of this guarantee are subject to change without notice.

If you would like to return or exchange an item you ordered, please ship the item(s) back to the following address::

Returns Department
BetterBraces.com
3016 West Georgia Street
Louisiana, MO 63353

If you return any item(s), please ship your items postage-paid, insured, with a tracking number. Allow 2-3 weeks for processing, once your item is received. A credit for the purchase amount will be issued to your credit card account, and a refund issued if you paid by check or money order. Unfortunately, we cannot refund shipping and handling charges or return postage.

If you exchange your item(s), , please return the item(s) using an insured and/or traceable service to the Returns Department address. Fill out the reverse side of your sales receipt explaining in detail what you are exchanging the item(s) for. Your exchange will be processed within 7-10 business days. If the exchange is due to an incorrect ordering procedure for the customer, the customer is responsible for shipping charges for the exchanged item. If the exchange is due to an incorrect ordering procedure by BetterBraces.com, there will be no shipping charge required.

If you received an item in error, please contact customer service at 1-800-553-6019 or CustomerService@BetterBraces.com.